1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and some selected countries.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our shipping free, there are some instances where shipping fees may apply. Our rates in such cases will be affordable, since our focus is on getting the items to you quickly, promptly and safely at the lowest or no cost possible. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 to 3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customer, Standard and Express courier. Currently we are only able to use the standard shipping to be able to bear the cost and be able to provide our customers with free shipping.
Standard Courier – is FREE for all orders. Some items that has large volumetric size or weight may cost additional shipping cost. you will be notified of the cost on the checkout page and before you make your payment. Delivery may take approximately 10 to 60 working days to reach you from the time of order depending on your country and/or the season. Please do note that sometimes, shipping companies and post offices delay shipment during holiday and sales seasons due to heavy traffic.
Express Courier – when available there will be an additional charge to be calculated based on the weight and volume of the product. It takes approximately 14 working days to reach you from the time of order. (Currently this option has been disabled since we want to ship for free and bear the cost of shipment instead of passing it to our customers).
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, and American Express (To be added). We do not accept payments via ATM, inter-bank transfers or Cash on Delivery.